Privacy Policy

Summary

 

Welcome to our Privacy Policy. We are committed to protecting and respecting your privacy. This policy describes how we collect, use, and share your personal information when you use our online services. By accessing, visiting, or using or any other related mobile application (collectively the "Website"), contacting us, or agreeing to receive emails from La Famille Québec Alimentation Inc., you agree to the terms and conditions of this Policy.

 

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Personal Information

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"Personal information" refers to personally identifiable information. This includes, but is not limited to, information you enter on our Website, such as your name, email address, IP address, geolocation (if enabled), phone number, and, if accepted, certain other information and personal information collected by cookies. La Famille Québec Alimentation Inc. only collects information necessary to provide its products and services.

 

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Methods of Collecting Personal Information

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We collect your personal information in two main ways:

 

• ‍Directly from you when you register for our online services or use contact forms or login options.
• Automatically, for certain personal information, when you use our websites and applications.

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Information Collected

 

For more information, please refer to the Purposes of Collecting Information section below.

• Bold Text: Type of information
• Italicized Text: Purposes and use of information
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Name

1. User experience personalization, 2. Communication, 4. Management of user accounts, 5.Payment processing, 6. Compliance with legal obligations, 8. Surveys and feedback, 10. Social networks, 11. Third-party service provision, 13. Subscription management.

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Email Address

1. User experience personalization, 2. Communication, 4. Management of user accounts, 5. Payment processing, 6. Compliance with legal obligations, 8. Surveys and feedback, 9. Marketing and advertising, 10. Social networks, 11. Third-party service provision, 12. Online security improvement, 13. Subscription management

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Phone

1. User experience personalization, 2. Communication, 4. Management of user accounts, 5. Payment processing, 6. Compliance with legal obligations, 9. Marketing and advertising, 11. Third-party service provision

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Your Device's IP Address

1. User experience personalization, 3. Analysis and improvement, 6. Compliance with legal obligations, 7. Fraud and security prevention, 9. Marketing and advertising, 12. Online security improvement

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Geolocation (if enabled)

1. User experience personalization, 3. Analysis and improvement, 6. Compliance with legal obligations, 7. Fraud and security prevention, 9. Marketing and advertising, 12. Online security improvement

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Information Derived from Cookies

1. User experience personalization, 4. Management of user accounts, 5. Payment processing, 6. Compliance with legal obligations, 9. Marketing and advertising, 10. Social networks. Any other information necessary for the execution of a request made on our site, as applicable.

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Purposes of Collecting Information

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We use your personal information for the following purposes:

1. ‍User experience personalization: We use your personal information to personalize your experience on our website. This may include recommending content or products based on your preferences and interaction history with the site.‍
    
2. Communication: We use your contact information, such as your email address, to send you important notifications, account updates, order confirmations, and other communications related to our services.‍
    
3. Analysis and improvement: We collect personal information to analyze the usage of our website and services, identify trends, solve technical issues, improve user-friendliness, and make strategic business decisions.‍
    
4. Management of user accounts: We use your personal information to manage user accounts, including creating, modifying, or deleting accounts, managing passwords, and verifying user identity.‍
    
5. Payment processing: If you make purchases on our website, we collect the necessary information to process payments, such as your credit card details or other payment methods.‍
    
6. Compliance with legal obligations: We may be required to collect and retain certain personal information to comply with legal obligations, such as keeping accounting records or verifying the age of users.‍
    
7. Fraud and security prevention: We use personal information to detect and prevent fraud, as well as to ensure the security of our website and users.‍
    
8. Surveys and feedback: We may solicit your feedback and opinions on our products or services and use your personal information to conduct surveys and polls. We may also use the survey results to contact you or conduct analyses of your profile in advertisements.‍
9. Marketing and advertising: With your consent, we may use your personal information to send you marketing communications, promotions, and special offers via email or other communication channels.‍
    
10. Social networks: If you choose to log in to our website or services using social media accounts, we may collect personal information from your social profile in accordance with your privacy settings.
     
11. Third-party service provision: In some cases, we may use third parties to provide services on our website, and this may require sharing certain personal information with these third parties to provide you with these services.‍
     
12. Online security improvement: We may collect personal information to improve online security, including detecting and preventing fraudulent or malicious activities on our website.‍
     
13. Subscription management: If you subscribe to newsletters, blogs, or other content, we may use your personal information to send you this content via email or other communication means.

 

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Communication of Personal Information in Aggregated Form

 

We may communicate depersonalized personal information to advertisers and third-party advertising networks to select and deliver the most relevant ads to you.

 

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Disclosure of Your Personal Information

 

We may share your personal information with the following parties:

Third-party service providers who provide services on our behalf, such as website hosting, personal information database management, payment processing, email delivery services, and other similar technical services.

Advertisers and third-party advertising networks that may collect personal information from cookies and similar technologies on our websites and mobile applications to present targeted ads based on your interests and online behavior.
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Protection of Your Personal Information

We implement technical and organizational security measures to protect your personal information against loss, disclosure, unauthorized access, and modification. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information. If you believe that your interaction with us is no longer secure, contact us immediately at

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Retention Period for Your Personal Information

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We only retain your personal information for the period necessary for the purposes for which it was collected or in accordance with applicable legal requirements.

 

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Your Rights Regarding Your Personal Information

 

In accordance with applicable data protection legislation, you have certain rights regarding your personal information. 

 

These rights may include:‍

 

• The right of access: You have the right to obtain a copy of your personal information that we hold.‍
• The right to rectification: You have the right to request the correction of any inaccuracies in your personal information.‍
• The right to withdraw your consent: You have the right to withdraw that consent at any time.‍

 

To exercise these rights or ask questions about how we process your personal information, you can contact us at the address mentioned in our privacy policy.

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Changes to the Privacy Policy

 

We may update this privacy policy from time to time to reflect changes in our personal information collection and processing practices. We encourage you to periodically review this policy to stay informed about how we protect your personal information.

Thank you for trusting our organization.

 

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Use of Cookies

 

We use cookies and similar technologies to automatically collect information each time you visit our websites. Cookies are small text files located on your device that contain personal information that can be read by the website when you return.

 

‍We use cookies for various purposes, including:

 

• Allowing users to log into their accounts.
• Personalizing their experience on our websites.
• Compiling statistical personal information to understand how our users navigate our websites, helping us improve our service.
• Collecting personal information about the use of our mobile applications and websites.
• Presenting targeted ads based on your interests.
• Managing cookie preferences and targeted advertising choices.
• We may use session cookies (which expire when you close your browser) or persistent cookies (which remain on your device until they expire or until you delete them).

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Additionally, we use third-party cookies, such as Google Analytics, to collect aggregated and depersonalized personal information about visits to our websites and how our users interact with our services.

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Most browsers are set to accept cookies automatically, but you can change your browser settings to refuse cookies or to be notified when cookies are sent. If you disable cookies, some parts of our websites and mobile applications may not function properly.

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Contact Us

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If you have any questions or concerns about this privacy policy or how we process your personal information, please contact us at the following address:

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Name: Madame Kym Paradis

Title: Head of Personal Information Protection

Email: quebecalimentation@gmail.com

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We will strive to respond to your concerns in a timely and professional manner.